Active Tickets
How to Navigate the ‘Active Ticket’ Page in the Admin Portal
Log In – Make sure you’re signed into your ChurchPad account.
Click your Profile Icon at the top right.
From the dropdown menu, select "Admin"
You are now in the Admin Portal.
From the left sidebar menu, click on Tickets.
Under the Tickets menu, select the ‘Active Tickets’ option.
View Active Tickets
In the Active tab, you'll see the list of currently active tickets displayed with the following columns:
Ticket ID: Unique identifier for each ticket.
Created By: Name of the user who created the ticket.
Type: Category of the ticket (e.g., Billing, Mobile App).
Priority: Urgency level (e.g., Low, Medium, High, Critical).
Progress Status: Current handling status (e.g., Technical Team, Support Team, Waiting on CP Customer).
Date: Date and time when the ticket was created.
Actions: Options to View, Update, or Close a ticket.
Filter and Search Tickets
Use the search bar to quickly find tickets by ID, user, or type.
Apply filters like Type, Priority, or Progress Status to narrow down results.
View Ticket Details
Click "View Ticket" to see full details of a ticket, including:
Ticket information (Type, Priority, Status)
Activity logs (updates, assignments, status changes)
Update Tickets
Click "Update Ticket" from the Actions dropdown, or in the Ticket Details.
Modify ticket details (Type, Priority, Description).
Optionally, attach relevant files or documents.
Click "Update Ticket" to save your changes.
Close Tickets
Click "Close Ticket" from the Actions dropdown.
Provide a closure description, if necessary.
Click "Close Ticket" to confirm closure in the confirmation prompt.
Add New Ticket
Click "Add Ticket".
Fill out ticket details (Type, Priority, Description).
Optionally, attach files or documents.
Click "Add Ticket" to submit.
Download Ticket Reports
Click "Download" and choose your preferred format (Excel, PDF, Word).
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