Support

Getting Help

If you need assistance with the ChurchPad API, we’re here to help! Here are the different ways you can get support:

Documentation

First, check if your question is answered in our comprehensive documentation:

  • Getting Started Guide

  • API Reference

  • Authentication Guide

Technical Support

For technical issues or questions:

  1. Email: [email protected]

  2. Phone: 1-877-500-2923

  3. Support Hours: Monday-Friday, 9 AM - 5 PM EST

Common Issues

Authentication

  • Token expired or invalid

  • Incorrect API credentials

  • Permission denied errors

API Usage

  • Rate limiting

  • Request formatting

  • Response handling

Best Practices

  1. Include relevant information when seeking support:

    • API endpoint being used

    • Request/response details

    • Error messages

    • Steps to reproduce the issue

  2. Check your implementation against our example code

  3. Review the API documentation thoroughly

  4. Test in development environment first

Security Issues

For security-related concerns:

  1. Email: [email protected]

  2. Mark urgent security issues as “SECURITY ISSUE” in subject line

  3. Provide detailed information about the vulnerability

Feature Requests

Have a suggestion for improving the API?

  1. Email: [email protected]

  2. Include “Feature Request” in subject line

  3. Describe the feature and its potential benefits

Support Services

  • Email support

  • Phone support

  • Access to documentation

  • Community forums

  • Implementation guidance

  • Technical assistance

  • Bug reporting and tracking

  • Feature request submission

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